Latest member wins
See how we’ve helped members get results – from refunds and replacements to resolved disputes. These real-world wins show what’s possible when you know your rights and have expert support behind you.
Letters of the month: Courier charge, irreparable fridge, and failed thermostat
1 in 5 customers aren’t happy with aftersales service
Pams plasters that don’t stick, HelloFresh subscription traps and Harvey Norman’s non-stop sales: Consumer NZ Yeah, Nah Awards 2025
Letters of the month: Courier fees, damaged roof, and fridge issues
10 of us asked our power company a simple question – now 3 have cheaper bills
I repaired not one but two Bissell carpet spot cleaners. What did you do today?
Letters of the month: Faulty TV, noisy heat pump, and water-damaged iPhone
After a summer of concert carnage, change is coming
How our colleague Abby left the airport with a free new suitcase
Consumer win: customer has her no claims discount reinstated
Frank Energy closing – another of the good ones gone
Letters of the month: faulty carpet washer, rusty oven and incorrect prescription
Letters of the month: spare parts, forgotten invoice & more
Interislander admits it likely misled customers
No signs, no parking meter – so what’s with the $70 parking tickets?
Letters of the month: diseased bees, leaky taps and faulty thermostats
Need our help?
If something’s gone wrong with a product or service, our Consumer Rights Advice Line experts can help you get a fair deal. Get personal, practical advice you can trust – included when you join from $15 a month.