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If something’s gone wrong with a product or service, our Consumer Rights Advice Line experts can help you get a fair deal. Get personal, practical advice you can trust – included when you join from $15 a month.
Email templates to help you assert your rights
Use these templates to make sure your rights are upheld.
Latest in your rights
Letters of the month: Dentist bills, blocked online payments & more
You’ve sent us your questions and shared your experiences. Here’s what our expert advisers had to say about your rights.
It’s time to fix the retirement village problem that hasn’t gone away
Our work on retirement villages stretches back decades. Read how the issues have persisted, and sign our petition calling for change for past, current and future residents.
Your wins: a crooked couch refund battle with Freedom Furniture
How the purchase of a new couch turned into a year-long saga for our member as she struggled to get Freedom Furniture to replace a faulty product.
Unused cricket tickets: is six weeks for a refund fair?
Ticketek took 35 business days to refund a cricket fan’s unused ticket. We find out how long a ticket refund should take.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.