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If something’s gone wrong with a product or service, our Consumer Rights Advice Line experts can help you get a fair deal. Get personal, practical advice you can trust – included when you join from $15 a month.
Email templates to help you assert your rights
Use these templates to make sure your rights are upheld.
Latest in your rights
Letters of the month: Buying tech overseas, keyless entry pads, cuckoo clocks & more
You’ve sent us your questions and shared your experiences. Here’s what our expert advisers had to say about your rights.
How politicians reacted to our energy petition handover
Why we fight: 10 sneaky online tricks that make you spend more
Some of these tricks may breach existing laws, but others fall neatly through the cracks.
Returns and refunds in NZ: Your consumer rights
Learn when you can return a product in NZ, when you’re entitled to a refund or replacement, and what the Consumer Guarantees Act requires.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.