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Email templates to help you assert your rights
Use these templates to make sure your rights are upheld.
Latest in your rights
Domestic flight rights: delays and cancellations
We explain your domestic flight rights.
International flight rights: delays and cancellations
Find out your rights when it comes to international flights, cancellations and delays and how much compensation you can claim.
Lost, delayed or damaged luggage: your rights
Learn your rights if an airline loses or damages your bags.
Buyers refunded after Suzuki Fronx gets 1-star safety rating
Some Consumer NZ members have scored refunds after discovering their new car had a seatbelt fault and a low safety rating.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.