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Email templates to help you assert your rights
Use these templates to make sure your rights are upheld.
Latest in your rights
Record power earnings, shrinking scorched almonds and a $1,399 bad brew: Consumer calls out the year’s letdowns
A popular sweet treat hit by shrinkflation, a sector earning billions while its customers struggle, a $1,399 espresso machine that makes a bad-tasting brew and a health insurer with a pitiful net satisfaction score have been named in Consumer’s 2026 Yeah, Nah Awards.
Letters of the month: Buying tech overseas, keyless entry pads, cuckoo clocks & more
You’ve sent us your questions and shared your experiences. Here’s what our expert advisers had to say about your rights.
How politicians reacted to our energy petition handover
Why we fight: 10 sneaky online tricks that make you spend more
Some of these tricks may breach existing laws, but others fall neatly through the cracks.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.