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If something’s gone wrong with a product or service, our Consumer Rights Advice Line experts can help you get a fair deal. Get personal, practical advice you can trust – included when you join from $15 a month.
Email templates to help you assert your rights
Use these templates to make sure your rights are upheld.
Latest in your rights
Unused cricket tickets: is six weeks for a refund fair?
Ticketek took 35 business days to refund a cricket fan’s unused ticket. We find out how long a ticket refund should take.
Flooded rental? Your rights as a tenant
Everything you need to know about your rights when it comes to rentals.
Letters of the month: Chargeback issue, rusty oven and suitcase warranty
You've sent us your questions and shared your experiences. Here's what our expert advisers had to say about your rights.
Are Snoozu’s 'money-back guarantees' really what they seem?
Pillow company Snoozu offers customers a 60-day money-back guarantee – but customers say the guarantee is useless once the packaging is opened and the pillows are used.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.