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Consumer rights & campaigns

We campaign for fairer markets and safer products, while helping you know what to do when things go wrong.

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Our campaigns

We've been working for over 60 years to find out the truth for consumers. With your support, we can build a safer, fairer and more equitable future for New Zealanders.

See our campaigns

Latest in campaigns

26 pricing errors in one grocery shop

What to do if you’re overcharged for groceries at a New Zealand supermarket.
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5 grim statistics about NZ power prices

6 myths about NZ power prices

Consumer launches flight complaints portal and information hub

Consumer unveils four-point plan to tackle soaring power prices


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Your rights

Got a problem with a product or service? Here's the place to start.

Learn your rights

Latest in your rights

26 pricing errors in one grocery shop

Power price rises promo

5 grim statistics about NZ power prices

The Fine Print: What’s behind Trade Me’s move to scrap success fees?

6 myths about NZ power prices


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Scams

Scammers target New Zealanders across phone, email, text, and online platforms, costing consumers millions each year. We can help you recognise scam tactics and know what to do if you've been targeted.

Learn more

Latest in scams

Elyse Auckland cover photo.

How to get your money back from 'ghost stores'

Manage My Health app on phone.

Join the call for higher penalties for privacy breaches

Image sourced from Consumer NZ's research report, 'Invisible Influence: dark patterns and digital deception in Aotearoa New Zealand'

How online design trickery can nearly double the cost of a holiday

Person buying online.

How you could end up spending more money on airfares


Product safety

Consumer NZ advocates for safe products in New Zealand. We explain your rights when products fail to meet safety standards, how to report unsafe items, and what protections exist to keep you and your whānau safe.

Learn more

Latest in product safety

How to stop mould growing in your home

New fridges plp social

How long will food last in the fridge once it is opened?

Recall urged for Daikin air conditioning system

4 more things our resident Mr Fix It repaired