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Consumer rights & campaigns

We campaign for fairer markets and safer products, while helping you know what to do when things go wrong.

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Our campaigns

We've been working for over 60 years to find out the truth for consumers. With your support, we can build a safer, fairer and more equitable future for New Zealanders.

See our campaigns

Latest in campaigns

Kmart ordered to pay Christchurch parents $15k after asbestos found in play sand

A Disputes Tribunal decision ordering Kmart NZ to reimburse a Christchurch family exposes serious gaps in New Zealand's product safety system. 

Think you’re wise to online scams? Take the test

Shrinkflation soars as Jetstar introduces charge for carry-on baggage

We invited the political parties to an energy debate – here are 4 cracker quotes from the night

5 questions with our CEO


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Your rights

Got a problem with a product or service? Here's the place to start.

Learn your rights

Latest in your rights

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Returns and refunds in NZ: Your consumer rights

Kmart ordered to pay Christchurch parents $15k after asbestos found in play sand

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Disputes Tribunals

26 pricing errors in one grocery shop


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Scams

Scammers target New Zealanders across phone, email, text, and online platforms, costing consumers millions each year. We can help you recognise scam tactics and know what to do if you've been targeted.

Learn more

Latest in scams

Think you’re wise to online scams? Take the test

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How to get your money back from 'ghost stores'

Manage My Health app on phone.

Join the call for higher penalties for privacy breaches

Image sourced from Consumer NZ's research report, 'Invisible Influence: dark patterns and digital deception in Aotearoa New Zealand'

How online design trickery can nearly double the cost of a holiday


Product safety

Consumer NZ advocates for safe products in New Zealand. We explain your rights when products fail to meet safety standards, how to report unsafe items, and what protections exist to keep you and your whānau safe.

Learn more

Latest in product safety

Kmart ordered to pay Christchurch parents $15k after asbestos found in play sand

Kmart ordered to pay Christchurch parents $15k after asbestos found in play sand

How easy is it to buy a banned toy in New Zealand? Consumer NZ exposes product safety gaps

Why is this recalled toy still available online?