Our Consumer Rights Advice Line is available to help members with any consumer-related issues.
Our expert consumer rights advisers Maggie and Paul will explain your rights and help you resolve problems with a retailer or service provider. If you don’t have any rights under consumer law, we’ll explain why.
Get in touch
Phone: 0800 266 786
Email: [email protected]
Or use our online form.
Hours: 8.30am-4.30pm, Monday to Friday
Please note: the Consumer Rights Advice Line is not available to Digital Pass holders. You need to be a member to access our advice line. Corporate members may only receive advice related to the Consumer Guarantees Act and business obligations to consumers.
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