A business can charge any amount as a surcharge, even on a public holiday. However, it must disclose the surcharge, and accurately describe why the surcharge is applied.
On a public holiday, surcharges are often applied to cover the extra costs a business faces, such as paying employees time and a half in accordance with the Holidays Act.
If a business gives this reason for a surcharge or claims its surcharge covers other costs, the surcharge shouldn’t exceed the actual costs incurred by the business.
What days are public holidays?
The following days are defined as public holidays under the Holidays Act:
Christmas Day
Boxing Day
New Year’s Day
the day after New Years Day
Waitangi Day
Good Friday
Easter Monday
ANZAC Day
King’s Birthday
Matariki
Labour Day
your regional anniversary day.
Watch out for surcharges on Easter Sunday
Easter Sunday isn’t a public holiday. A business can’t claim that a surcharge is to cover additional costs incurred by complying with the Holidays Act on a public holiday, if it isn’t a public holiday. Any business that does risks breaching the Fair Trading Act.
How can I complain about a misleading surcharge?
If you feel you’ve been misled about a surcharge, you can contact the Commerce Commission. Consumer NZ members are also welcome to contact our Consumer Advice Line.
Your rights when travelling
You might have more rights than the airline is letting on. This is your one-stop guide to your flight rights and what to do when things go sideways.
