We’ve been fighting for regulations to make airlines tell you your rights if your flight is delayed or cancelled. Until then, we can help you find out whether you're entitled to a refund and reimbursement of any extra costs you incurred.
Flight delays, cancellations and baggage issues
Domestic delays & cancellations
If the disruption is within the airline’s control, you could be entitled to more than just a replacement flight.
International delays & cancellations
Flying overseas? Your rights vary by country, but you may be able to recover costs from delays or cancellations.
Lost or damaged baggage
The good news: there are clear rules about what airlines might owe you, and you don't need travel insurance to claim.
Make a complaint about an airline
Had an issue with an airline? Tell us what happened. Your complaint helps build the evidence we use to raise issues with airlines and push for clearer passenger rights.
Get help with your airline issue
Stuck on a tricky claim or not sure where you stand? Consumer NZ members can call our Advice Line and talk it through with one of our advisers.