Your rights with NZ banks
Understand your consumer protections, dispute resolution rights and what to do if your bank treats you unfairly.
Borrowers' rights
Know your rights and obligations when borrowing.
Financial disputes resolution
Where to get help when you’ve got problems with your insurer, bank or financial advisor.
Credit card chargebacks: what you need to know
The secret to getting your cash back when purchases go wrong.
Finance at car yards: what you need to know
What to watch out for when organising a loan at the car yard.
International money transfers: what’s the cheapest way to send money overseas?
Find out the cheapest way to send money internationally. Our guide highlights the best ways to send cash to Australia, India, Fiji, Samoa and the Philippines.
Mortgage advisers: What you need to know
Is it worth getting a mortgage adviser? What to ask and watch out for when getting a mortgage adviser.
Mortgages: Should you fix or float?
Learn about the pros and cons of fixed and floating mortgage interest rates and ways to save money.
Repossession
Our guide to your rights around repossession.
Latest banking news & articles
Stay informed with our latest banking articles, rate comparisons and updates on changes to banking services in New Zealand.
No bank good enough to win People’s Choice Award in 2026
Consumer NZ has revealed that not a single bank has qualified for its People’s Choice Award in 2026.
Best and worst banks in NZ for 2026, ranked by customers
See how ANZ, ASB, BNZ, Westpac, Kiwibank, The Co-operative Bank and TSB Bank ranked in Consumer NZ’s 2026 banking satisfaction survey.
12 tips to stay on top of credit card spending
Avoid common pitfalls with our advice about controlling spend and paying off debt. Learn about options including low-interest and balance transfer credit cards.
Credit cards: the best interest rates, fees and rewards in 2026
Low interest rates, Airpoints or cashback? Compare credit cards from banks like ANZ and ASB, as well as from providers like American Express to find which New Zealand card suits you best.