Having problems returning a faulty item?
Or maybe you've had an issue with a tradie? We explain your consumer rights so you can get what you're entitled to.
Your wins
One of the things we’re most proud of is when we can help our members get a fair deal. Here are some of the recent times we've helped people deal with their consumer issues.
What should you include in a complaint letter?
We have a number of useful letter templates to help you create your own letter of complaint and stand up for your rights.