Our executive team

Jon Duffy

Chief Executive

Jon has made a career of fighting for consumers. He has a deep interest in sustainability and the environmental impacts of consumption, data ethics and promoting equity.

Jon was previously the Assistant Privacy Commissioner, Head of Trust & Safety at Trade Me and worked as a Senior Investigator at the Commerce Commission.

Phil Murdoch

Head of Business Revenue and Growth

Phil joined Consumer in Dec 2021, bringing a commercial, strategy and planning background. He has held several senior roles in private and Government sectors. Phil has been employed as a consultant and has also been a business owner himself. Roles have included Service Performance and Planning at ACC and Strategy Manager at Public Trust.

Phil is responsible for the oversight of Consumer NZ's commercial operations, and seeks to understand the needs of customers and businesses alike, and how Consumer NZ can add value to help Aotearoa.

Gemma Rasmussen

Head of Research and Advocacy (on parental leave until November 2025)

Years ago, Gemma was charged for a single Jetstar flight multiple times in a ticketing error – they refused to refund her money. Taking on a giant airline (and winning) gave her a taste for the complexity of consumer rights. With a background in journalism, data, and communications, she started her advocacy journey at CHOICE, Australia’s consumer organisation. Currently she is the head of research and advocacy at Consumer NZ, where she is responsible for leading the investigative, communications, advocacy, and grants teams. She is passionate about demystifying complex consumer information and driving change through advocacy to empower New Zealanders.

Bex Robinson

Head of Operations

Bex joined Consumer in 2019, bringing with her a combination of creativity and purpose. With a background in marketing and design in both New Zealand and the United Kingdom, she leads a talented team delivering engaging digital experiences, editorial and design flair, impactful marketing initiatives and strategic partnerships. Bex is dedicated to turning collaborative ideation into business strategies that drive meaningful change for the organisation. She is passionate about broadening Consumer’s impact and advocating for vulnerable communities across Aotearoa.

Jessica Walker

Acting Head of Research and Advocacy

Jessica joined the communications and campaigns team at Consumer in 2022. She is passionate about empowering people to understand and stand up for their rights, and fighting the power imbalances that exist across many sectors in New Zealand.