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Property

Battling with your neighbour over the fence? Who's responsible for trimming trees? Check out our guides to your rights and responsibilities.

fenced home with tree

Trees and neighbours: your rights explained

Person fixing hole in the wall.

How to resolve issues with a tradesperson

Town houses.

Rental homes, tenancies and landlords: your rights as a tenant when renting

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Know your consumer rights

Got a problem with a product you bought? Or maybe your flight has been delayed or cancelled? Whatever the problem, we can help.

Your rights
Photo of broken roof.

Building disputes

Man insulating a wall

Insulation in rentals

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Neighbourhood disputes

Practical solutions for common neighbourhood problems.

Noise control

What are your options if you have noisy neighbours?
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Smoke alarms in rentals

Smoke alarms are a lifesaver. And in rentals, they’re a legal requirement.

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Need our help?

If something’s gone wrong with a product or service, our Consumer Rights Advice Line experts can help you get a fair deal.

Get personal, practical advice you can trust – included when you join from $15 a month.

Learn more

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Taking action

If you want to make a complaint our advice can help you.

How to complain