Bathroom heater recall: If you own a Serene S2068, S207T or S2069 bathroom heater, stop using it now!
Three models of Serene bathroom heater have been recalled due to fire risks. All three models do not meet New Zealand safety standards. The three models are:
Serene bathroom heater S2068
If you have this bathroom heater, stop using it right now!
All serial numbers of this model sold, imported or installed since June 2018 are included in this recall.
There is a significant risk of fire that could seriously harm people and property if the heaters are turned on.
Serene bathroom heater S207T
There is a low risk from continuing to use this bathroom heater.
However, if you notice an unusual smell or noise coming from the heater, do not use it and have an electrician check it over.
Some retailers, such as Bunnings, have issued a voluntary recall of this model.
Serene bathroom heater S2069
There is a low risk from continuing to use this bathroom heater.
However, if you notice an unusual smell or noise coming from the heater, do not use it and have an electrician check it over.
Some retailers, such as Bunnings, have issued a voluntary recall of this model.
What to do if you own a recalled bathroom heater
Check the back of your bathroom heater for its model number.
If it is model S2068, do not use it!
If the heater is just plugged into the wall, unplug it.
If it is wired into the wall, get an electrician to make it safe by isolating it from the electrical supply. If it’s model S2068, the supplier should cover the costs of this work. If they refuse, point out that you are covered by the Consumer Guarantees Act (CGA).
Contact the store where you bought your bathroom heater. A number of stores have voluntary recalls underway for these models. The S2068 is a compulsory recall.
What to do if you rent and have a recalled bathroom heater
Check the back of your bathroom heater for a model number.
If it is model S2068, do not use it!
If your heater is part of the recall, contact your landlord immediately.
If the heater is just plugged into the wall, unplug it.
If it is wired into the wall, your landlord should organise an electrician to make it safe by isolating it from the electrical supply.