By Rebecca Styles
Research Lead | Hautū Rangahau
Two small insurance providers rose to the top in our insurance satisfaction survey carried out at the end of 2025.
Our survey found satisfaction with insurance products has increased. For house, contents and health insurance, the average overall satisfaction is back to 2021 and 2022 levels after a dip in more recent years.
Yet, while small providers are leading the charge for satisfaction, the bigger providers are lagging.
House and contents insurance
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