By Kate Harvey
Content Manager | Pou Whakahaere Ihirangi
In a case of terrible timing, we declared the winners of this year’s power company satisfaction survey, only for both to announce they were closing. Flick Electric and Frank Energy have been doing the best job of keeping customers satisfied, but in a few months they’ll both be gone. So, which companies were the next best? And which aren’t doing a good job of customer satisfaction?
Best power companies
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Power company results: a closer look
We asked thousands of Consumer members about their experiences to find out which power companies have the most satisfied customers. The full breakdown of results are available to members and Digital Pass holders.
About our power survey data
Our data is from a nationally representative survey of 1,985 New Zealanders, aged 18 years and over, carried out in March 2025.
Satisfaction rating shows the proportion of respondents who scored their retailer 8, 9 or 10 on a scale from 0 (very dissatisfied) to 10 (very satisfied).
Ratings are for providers that had 30 or more responses in our survey.
Market share data is for residential connections as of 30 April 2025 and sourced from the Electricity Authority Te Mana Hiko.
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