Consumers have told us if their appliances and devices – from expensive cooktops to cheap-as-chips toasters – are reliable and satisfying to own.
About our survey
In our annual reliability and satisfaction survey, consumers tell us about faults that have left an appliance they own unusable or mean they’ve had to change how they use it. We also ask them how satisfied they are with the appliance. We ask about each product type every other year. We use their data to produce our predicted reliability and brand satisfaction scores.
We use a statistical test to rate the relative performance of each brand. Compared to data we have for all products (of the same type) in the survey, we rate each brand with highest, high, average, low or lowest reliability and satisfaction. You can compare the rating of different brands for the same product type (for example, the reliability rating for Panasonic and Anko microwaves), but you can’t compare the results for different product types (for example, satisfaction of Breville kettles and Sunbeam toasters).
We analyse brands that get at least 30 responses in our survey. That means there are some brands we can’t analyse because we don’t have enough data. For those brands, we assume they have average reliability and satisfaction.
Predicted reliability
It’s reasonable to expect a new appliance to remain fault-free for at least the first five years. Our predicted reliability won’t tell you whether the espresso machine you buy will develop a fault tomorrow, but it does show which brands make models that are less likely to fail.
Brand satisfaction
Satisfaction is important – no appliance should be a source of buyer regret. Appliances with very satisfied owners are more likely to get cleaned regularly and maintained well. Their owners are also more likely to seek repair for faults than look for a quick replacement.
Air fryers
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Blenders
Cooktops
Dishwashers
Espresso machines
Food mixers
Food processors
Fridge-freezers, fridges and freezers
Kettles
Microwave and benchtop ovens
Ovens and stoves
Rangehoods
Slow, multi and rice cookers
Toasters
More from our survey
See which other products and brands our members rated as being reliable and satisfying to own.
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