By Bryan Wall
Product Test Journalist | Kaipūrongo Whakamātautau Hautaonga
The results are in – the most reliable washing machine and clothes dryer brands, with the most satisfied customers, according to New Zealanders.
Below, you’ll see which brands people love and which they wish they’d left on the shelf. To see how different models performed in our test lab, visit our washing machine and clothes dryer review pages.
About our reliability and satisfaction survey
We surveyed nearly 9,000 New Zealanders and asked them, among other things, which products they’d bought in the past 5 years, what faults they’d experienced, how satisfied they were, and how likely they were to buy from that brand again.
We’ve analysed the data and presented the results as reliability and satisfaction ratings, from lowest to highest. The highest-rated brands get our People’s Choice award, an indication of many satisfied customers.
The least reliable and satisfying washing machine and clothes dryer brands
Washing machines
Beko is the brand most likely to leave owners feeling agitated, with lowest reliability and satisfaction ratings.
Clothes dryers
Two clothes dryer brands were reported to have low reliability – Bosch and Electrolux. AEG owners also had low satisfaction with their machines.
The most reliable and satisfying washing machine and clothes dryer brands
Washing machines
Despite its poor rating for dryers, Bosch cleans up in the washing machine category, with highest ratings for reliability and satisfaction, maintaining its status as a People’s Choice.
Clothes dryers
If you don’t want soggy slacks, then you’d be best off buying an LG clothes dryer, according to our survey, with highest ratings for reliability and satisfaction. 83% of LG owners said they’d happily buy an LG dryer again. Miele owners are equally happy with their dryers, although they only rated average for reliability.
