Standard vacuum cleaners

Our overall score combines test performance (how well the appliance works) with predicted reliability (how likely models from the brand are to remain free of faults) and owner satisfaction (how likely owners of the brand are to be very satisfied).

We’ll only recommend appliances you’ll love to own, that work well and keep working well for a long time.

Test performance

It’s no good if a product lasts for several decades if it doesn’t work well in the first place. A disappointing product will soon become unloved and unwanted. For this reason, our independent lab testing still forms an important part of our overall lifetime score.

Our vacuum cleaner test includes:

Cleaning performance

We test a machine’s ability to remove dirt from carpets (assessing a quick clean of four passes over the same spot, and a deeper clean of 10 passes), see how close it gets to collect dirt from corners and edges and how well it picks up pet hair.

Ease of use

We push and pull a vac across carpet and use it to clean under furniture. We drag and carry it around, measure its reach from a power point, and assess its controls and how easy it is to use features like telescopic wands. We empty dustbins, or change bags, and replace filters.

Predicted reliability

It’s reasonable to expect a new appliance to remain fault-free for at least the first five years. Our predicted reliability won’t tell you whether the vacuum cleaner in your laundry will stop sucking tomorrow, but it does show which brands make models that are less likely to fail.

Owner satisfaction

Satisfaction is important – no appliance should be a source of buyer-regret. Appliances with very satisfied owners are more likely to get cleaned regularly and maintained well. Their owners are more likely to seek repair for faults than look for a quick replacement.

Repairability (coming soon)

Older appliances are more likely to go wrong, but common faults should be repairable. Repairs should be affordable and convenient – parts need to be easy to find at a reasonable cost, instructions should be available, and repair shouldn’t need hours of expert labour.

We haven’t been able to assess repairability yet, but it’s important, so we’re gathering data and forming a plan so we can start including it in our lifetime scores. It will be challenging. We’ll need to analyse product failure data in our reliability surveys, conduct hands-on inspections to evaluate how easy products are to take apart, and investigate which brands make spare parts available at a reasonable price.