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Online shopping

Online shopping offers convenience, but it's important to shop safely and understand your consumer rights. Consumer NZ provides guidance to help you avoid scams, spot fake products, and resolve disputes with online retailers.

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7 tips for shopping online

Find out how to make sure you have a happy online shopping experience.
Image sourced from Consumer NZ's research report, 'Invisible Influence: dark patterns and digital deception in Aotearoa New Zealand'

How online design trickery can nearly double the cost of a holiday

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Why you can’t trust online reviews

What are booking fees and service fees? And why do we have to pay them?

Woman with presents

Trade Me or Marketplace – what’s the best way to sell your stuff online?

Latest online shopping news & articles

Read our latest investigations, warnings, and advice on online shopping for NZ consumers.

5 cheap products that actually make parenting easier

Make mornings, car rides, lunchbox-packing, showers and toothbrushing with kids easier with these cheap products – all available in New Zealand.
Woman with presents

Trade Me or Marketplace – what’s the best way to sell your stuff online?

The pros and cons of using Trade Me or Marketplace for on-selling unwanted gifts.

How accurate are house valuation websites?

Online house price estimates offered by Homes.co.nz, OneRoof.co.nz and propertyvalue.co.nz promise free valuations of your home. We look into how accurate they are.
Baby playing with toys

NZ's outdated safety laws aren't protecting kids from Temu and Shein risks

New Zealanders shouldn’t have to gamble with their children’s safety every time they click ‘add to cart’. 

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