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Online shopping

Online shopping offers convenience, but it's important to shop safely and understand your consumer rights. Consumer NZ provides guidance to help you avoid scams, spot fake products, and resolve disputes with online retailers.

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7 tips for shopping online

Find out how to make sure you have a happy online shopping experience.
Image sourced from Consumer NZ's research report, 'Invisible Influence: dark patterns and digital deception in Aotearoa New Zealand'

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Latest online shopping news & articles

Read our latest investigations, warnings, and advice on online shopping for NZ consumers.

Kiwibank customers paying extra for Airbnb, Spotify and more

Kiwibank is the only major bank to charge a fee on all transactions processed offshore – even purchases made locally in New Zealand dollars.

The Fine Print: What’s behind Trade Me’s move to scrap success fees?

We waded through the terms and conditions for New Zealand’s online marketplace so you don’t have to. Here’s what we found.

9 of the best things to buy at Kmart

Here are some of the best buys you can get for cheap at Kmart.

Product trends we love … and loathe

Some product trends and “innovations” aren’t worth your hard-earned cash.

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